How We SHIP:
Products manufactured and sold by 775Fabrication may ship via USPS, UPS, Fastenal Freight, Estes Freight, or other methods to be decided by the sole discretion of 775Fabrication. Not all services are available for all products, and not all services will be able to deliver to home ship-to addresses provided when ordering. Shipping charges and any additional duties or fees are the sole responsibility of the customer and must be pre-paid prior to shipment. Some orders must be sent freight due to the dimensions and/or weight of products. Freight shipments will be sent by Fastenal Freight by default to their location nearest to the customer provided ship-to address. Orders will then need to be picked up by customer upon notification by Fastenal of the arrival of their shipment. If a freight shipment needs to be delivered to a specific address, Estes Express, or similar, will be used and additional fees may apply, such as but not limited to: residential surcharges, lift gate charges, or call-before-delivery surcharges.
Any shipping damages incurred shall be the responsibility of the customer. DO NOT sign for damaged shipments! All orders sent from 775Fabrication are insured, however each shipping company has different terms for processing damaged goods claims and signing for a shipment means you are accepting the goods in the condition received leaving little to no method of recourse for replacement or insurance reimbursement. The shipping company who delivered your order should be contacted immediately or within 24 hours maximum of receiving your shipment if you find hidden damage.
RETURNS:
It is the mission of 775Fabrication to produce high quality parts that off-road enthusiasts desire, and for complete customer satisfaction for every product we sell. If for some reason you are not satisfied with your product 775Fabrication will accept returns on any non-custom product for refund of the original purchase price less shipping fees incurred as well as a 20% restocking fee. Items must be returned within 14 days of date which the customer originally received their products. Parts that have been received by customer and have been modified from the original design and/or conditions in any way are no longer acceptable for return. Returns will not be accepted after 14 days from Customer's original receipt of their product, and all returns must be pre-arranged with an RMA prior to shipping them back. Any return shipping costs must be covered by the customer. All returns must be received in like-new condition, and with original packaging intact where items have been shipped in packaging in to be eligible for a refund.
ORDER CANCELLATIONS:
Customers who wish to cancel a current order can do so within 48 hours of placing their order for a full refund. If a cancellation is requested after this initial 48 hour time, we will still accept cancellations up until fabrication of the order has been started. Cancellations outside the 48 hour window will be charged a 20% order cancellation fee. Method of which the refund will be processed is at the discretion of 775Fabrication and may include paypal, credit card reversal, or Company check sent via mail.
Orders cancellations for custom ordered parts are eligible for cancellations within the above terms.
All cancellation requests must be made over the phone at (773) 640-8262.
WARRANTY:
Parts manufactured by 775Fabrication are warranted against defects in workmanship only, for a term of 1 year from the purchase or delivery date (whichever is later). Damages due to Neglect, Abuse, Collision, or Improper use of our products are not covered under our limited warranty. Trail damage such as dents, dings, or scratches in our armor products are not covered under this warranty and are considered to be normal wear and tear on off-road products.
ADDITIONAL TERMS:
In buying products manufactured, designed, and sold by 775Fabrication, Purchaser agrees not to reproduce, reverse engineer, duplicate, or manufacture any duplicates of our products. Purchaser also agrees to not engage in any action that would result in the duplication of Products for resell or manufacture by a Dealer or any other organization, company, person, etc. Customer/Purchaser may not purchase or use any 775Fabrication products for the purpose and intent of development and redesign of a similar alternative, or substitute product. Purchaser agrees not to engage in any practice that would involve compromising our company market share or our customer base due to redistribution, redesign, re-engineering, manufacturing, etc. any of our products. Purchaser agrees to not provide any design knowledge or specifics whatsoever to our competitors, companies, and/or individuals; All information regarding our products design and specification should be held as our trade secrets. Purchaser of product is held accountable and punishable by law to fullest extent for any product specifications, dimensions, photographs, etc. that are shared with competitors, individuals, etc in an effort to re-create, resell, redistribute, or redesign our products or similar products.